Emily is the backbone of the Downton Property office and the first friendly face many clients encounter. As Front of House Administrator, she plays a pivotal role in ensuring the business runs seamlessly day to day, supporting the team with exceptional organisation, efficiency and care.

Naturally warm, approachable and easy-going, Emily creates a welcoming environment for clients and colleagues alike, while quietly managing a high volume of administrative responsibilities behind the scenes. She has a keen eye for detail, outstanding organisational skills and a strong ability to keep multiple moving parts running smoothly often anticipating needs before they arise.

Emily works closely with all departments, streamlining administrative processes, managing schedules and maintaining clear, effective communication across the business. Her client-focused approach, reliability and consistently positive attitude make her an invaluable part of the Downton Property team.

In recognition of her dedication, professionalism and the significant contribution she makes every day, Emily was proudly awarded Downton Property Employee of the Year 2025, a reflection of the respect she has earned across the business and the culture she helps uphold.

Emily takes great pride in her role and is committed to continually improving systems, supporting her colleagues and delivering an exceptional experience for every client who walks through the door.